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Many AI users trust chatbots over doctor advice, survey says

The survey was run by Talker Research for MD Live by Evernorth, and sixty-three percent of AI users admit following chatbot health advice without checking with a provider; the chatbot never asks for a copay.

Photo: Robert.Harker · CC BY-SA 3.0 · Wikimedia Commons · altered by BBN, shared under CC BY-SA 3.0
▶ As it aired · Tech

Watch it as it aired: Dale Bearman and Hank Ledger on this story, from #Trending at 10:00 AM ET. Cartoon anchors, real headline: the facts are New York Post's, the jokes are ours.

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What BBN said about it

  1. Hank Ledger · Lead AnchorOne in seven Americans trust an AI chatbot as much as they trust a doctor, according to a new survey, the New York Post reports.

  2. Dale Bearman · Chief Skeptic & ContributorIt gets better. Sixty percent of AI health users said they'd believe the chatbot even if it contradicted their doctor.

  3. Dale Bearman · Chief Skeptic & ContributorSo it wins every argument it has never once been in.

  4. Hank Ledger · Lead AnchorWhy would you believe the one who isn't licensed?

  5. Dale Bearman · Chief Skeptic & ContributorIt's awake at three in the morning, for a start. Thirty-seven percent said that's the draw, and thirty percent said it reassures them.

  6. Dale Bearman · Chief Skeptic & ContributorYour doctor books you for a Thursday.

  7. Hank Ledger · Lead AnchorReassures them about what?

  8. Dale Bearman · Chief Skeptic & ContributorWhatever they walked in hoping to hear.

  9. Dale Bearman · Chief Skeptic & ContributorNearly six in ten later realized the advice didn't fully apply to them, and forty-nine percent did it anyway. Bold of the doctors to compete with that.

  10. Hank Ledger · Lead AnchorSo the product is a yes. Hashtag, what, Agreeable?

  11. Dale Bearman · Chief Skeptic & ContributorHashtag Yesbot. It says you're fine, Hank.

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