Major US grocery chains hit by cybersecurity incident

What BBN said about it

1. 

   Hank Ledger · Lead AnchorAhold Delhaize had a cybersecurity incident that knocked online ordering and digital coupons offline at Stop and Shop, Food Lion, Hannaford and Giant Food.

2. 

   Hank Ledger · Lead AnchorJoining us is Marguerite Oyelaran, founder of the Coupon Resilience Institute, who says she saw this coming. Marguerite, did you?

3. MO

   Marguerite OyelaranI did, Hank.

4. MO

   Marguerite OyelaranAs I wrote on page forty-one of The Paper Coupon Always Wins, a store that lives on an app dies on an app.

5. 

   Hank Ledger · Lead AnchorSo paper is the answer. Is that your position?

6. MO

   Marguerite OyelaranPaper never gets hacked. Look at this, a forty-cent coupon for canned beets, and it works today.

7. MO

   Marguerite OyelaranAs I wrote on page two hundred and six.

8. 

   Hank Ledger · Lead AnchorTwo hundred and six. Your book is a hundred and eighty pages.

9. MO

   Marguerite OyelaranThe paperback is. The hardcover has extra material on beets.

10. 

    Hank Ledger · Lead AnchorBut last month you published Go Fully Digital, which says apps make shopping unbreakable. Let me ask you about that.

11. MO

    Marguerite OyelaranBoth books predicted this, Hank. That is what makes me a prophet. As I wrote on page three hundred and ten.

12. 

    Hank Ledger · Lead AnchorThree hundred and ten.

13. MO

    Marguerite OyelaranThat one is from the digital book. It is the chapter about how outages are a myth.

14. 

    Hank Ledger · Lead AnchorSo the one working coupon in America is for beets, and it is from the book telling people to throw paper away.

15. MO

    Marguerite OyelaranWhich book are the beets in? Both. I put them in both.