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TechGADGET REVIEW

iPhone Duo's hinge could be cracking the screen

Apple says owners with cracked inner displays can contact AppleCare for a replacement without needing AppleCare+; the company hasn't said what causes the cracks or whether a fix is planned.

Photo: 茅野ふたば · CC BY-SA 4.0 · Wikimedia Commons · altered by BBN, shared under CC BY-SA 4.0
▶ As it aired · Tech

Watch it as it aired: Hank Ledger and Vera Bullock on this story, from BBN This Morning at 6:26 AM ET. Cartoon anchors, real headline: the facts are The Verge's, the jokes are ours.

Photo: IPhone Duo
Photo: 茅野ふたば · CC BY-SA 4.0 · Wikimedia Commons · altered by BBN, shared under CC BY-SA 4.0

At a glance

The real story

The reporting behind this segment. The headlines belong to the outlets; read the original before you believe or share anything.

What BBN said about it

  1. Hank Ledger · Lead AnchorSome owners of Apple's new foldable, the iPhone Duo, say the inner screen cracked above the hinge within hours of launch, The Verge reports.

  2. Vera Bullock · Co-AnchorApple has acknowledged a problem with the inner display, though only on a small number of units.

  3. Vera Bullock · Co-AnchorThat's a company listening very closely, Hank, and I'd call it early-adopter co-development.

  4. Hank Ledger · Lead AnchorOne Australian owner says the screen split after fewer than twenty openings, roughly six hours out of the box. For a folding phone, that's the whole job.

  5. Vera Bullock · Co-AnchorPro one: it's two thousand dollars of premium craftsmanship that arrives pre-distressed. Con one, Hank, it doesn't wait to be distressed by you.

  6. Hank Ledger · Lead AnchorMacRumors says some of the crack photos online are AI-generated, and 9to5Mac has seen about ten real ones. So the scale is hard to judge.

  7. Vera Bullock · Co-AnchorTen real cases is a very exclusive community, and I'd call the fake ones brand ambassadors working without a contract.

  8. Hank Ledger · Lead AnchoriFixit thinks a support bar in the hinge may not be retracting.

  9. Hank Ledger · Lead AnchorThey don't know the cause, and Apple hasn't said what it is or whether a fix is coming.

  10. Vera Bullock · Co-AnchorBut owners can contact AppleCare for a replacement, and they don't need AppleCare+. Free is a lovely word.

  11. Vera Bullock · Co-AnchorI'd rate it four stars for the response, one for the screen.

  12. Hank Ledger · Lead AnchorTwo and a half stars, then.

  13. Hank Ledger · Lead AnchorA replacement for a phone that breaks when you use it means you get to find out whether the second one does too.

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