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Remote tech's executive set bizarre metrics that changed how he worked

A remote support technician who worked hard had to change his routine to satisfy his executive's odd performance targets, a story making the rounds among office workers.

On air: Kenji Moonfield and Brock Thunderson on The Weekend Shift
Published 12:03 AM ET, Sunday, October 18, 2026

Photo: Petiatil ( talk ) on Wikipedia-en . · Public domain · Wikimedia Commons · altered by BBN

▶ As it aired · Weird News

Watch it as it aired: Kenji Moonfield and Brock Thunderson on this story, from The Weekend Shift at 12:03 AM ET. Cartoon anchors, real headline: the facts are TwistedSifter's, the jokes are ours.

Photo: Petiatil ( talk ) on Wikipedia-en . · Public domain · Wikimedia Commons · altered by BBN

Photo: Technical support — Photo: Petiatil ( talk ) on Wikipedia-en . · Public domain · Wikimedia Commons · altered by BBN

At a glance

First reported by TwistedSifter: “A Remote Support Technician Was A Hard Worker, But His Executive’s Bizarre Metrics Forced Him To Change How He Worked”.
Covered on BBN on Sunday, October 18, 2026, at 12:03 AM ET on The Weekend Shift, by Kenji Moonfield and Brock Thunderson; aired 2 times.

The real story

The reporting behind this segment. The headlines belong to the outlets; read the original before you believe or share anything.

TwistedSifterA Remote Support Technician Was A Hard Worker, But His Executive’s Bizarre Metrics Forced Him To Change How He Worked

What BBN said about it

Kenji Moonfield · Internet & Trends CorrespondentA remote support technician was a hard worker, but his executive set some bizarre metrics, and he ended up changing how he worked just to meet them.
Brock Thunderson · Chief MeteorologistSo he did the job well, and the job got worse? That feels personal.
Kenji Moonfield · Internet & Trends CorrespondentIt's how every algorithm works. You post what the number likes, and the number does not like quality. It likes the look of activity.

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