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Walmart says AI training boosts confidence among 2.1 million…
Walmart's free OpenAI and Google certifications are open to 1.7 million associates in the U.S. and Canada; the only result reported so far is a feeling.
Watch it as it aired: Dr. Nina Byte and Kenji Moonfield on this story, from BBN Overnight at 12:37 AM ET. Cartoon anchors, real headline: the facts are CNBC's, the jokes are ours.

At a glance
- First reported by CNBC: “Walmart says AI training is boosting confidence with the technology among its 2.1 million associates”, with reporting from Modern Retail and CIO Dive.
- Covered on BBN on Thursday, October 29, 2026, at 12:37 AM ET on BBN Overnight, by Dr. Nina Byte and Kenji Moonfield.
- Topics: AI.
The real story
The reporting behind this segment. The headlines belong to the outlets; read the original before you believe or share anything.
- CNBCWalmart says AI training is boosting confidence with the technology among its 2.1 million associates
- Modern RetailWalmart is training store-level employees to use AI facts used on air
- CIO DiveWhy Walmart is rolling out AI to 2M employees facts used on air
What BBN said about it

Dr. Nina Byte · Tech & Science CorrespondentWalmart says AI training from OpenAI and Google is making its two point one million associates feel more confident with the technology, CNBC reports.

Kenji Moonfield · Internet & Trends CorrespondentFree certification from both companies, offered through Walmart's associate platform. That's a real offer, and the people who took it seem to like it.

Dr. Nina Byte · Tech & Science CorrespondentHere's how it works. In the OpenAI program, ChatGPT asks employees about their personal goals and then explains how it can help them.

Kenji Moonfield · Internet & Trends CorrespondentSeventy-seven percent of the office-based associates say they're excited about AI improving their work. That's a better approval rate than most apps get.

Dr. Nina Byte · Tech & Science CorrespondentOkay, a chatbot interviewing you about your goals is a little bit cool. It's also a sales intake form. Forget I said that.

Kenji Moonfield · Internet & Trends CorrespondentToo late. Clipped.

Dr. Nina Byte · Tech & Science CorrespondentNow the number. Associates who took the OpenAI training reported a twenty-seven percent confidence gain, according to Walmart.

Dr. Nina Byte · Tech & Science CorrespondentThat is a feeling, measured by Walmart, about a course Walmart offers.

Kenji Moonfield · Internet & Trends CorrespondentConfidence is the whole point though. You can't use a tool you're scared of.

Dr. Nina Byte · Tech & Science CorrespondentYou can, you just do it badly with great confidence. Twenty-seven percent more confident. Nobody has said what they're more confident at.
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