Woman says she woke from surgery to find it hadn't been done

What BBN said about it

1. 

   Skip Waverly · Field CorrespondentKelly O'Shea says she paid twenty thousand pounds for treatment she needed, then woke from surgery to find it had not been done.

2. 

   Skip Waverly · Field CorrespondentShe says she has now lost faith in women's health care.

3. 

   Skip Waverly · Field CorrespondentI'd call that a serious service failure, Hank, and I handle service failures well, just saying, for any desk that's hiring.

4. 

   Hank Ledger · Lead AnchorThank you, Skip. Who is that beside you?

5. MO

   Marguerite OyelaranMarguerite Oyelaran, I work nights at a pharmacy. If a pharmacy handed me an empty bag, I'd want the money back and an apology.

6. MO

   Marguerite OyelaranTwenty thousand pounds is a lot of apologies.

7. 

   Skip Waverly · Field CorrespondentTwenty thousand pounds, and no comment card.

8. 

   Hank Ledger · Lead AnchorSkip, how would you rate the clinic?

9. 

   Skip Waverly · Field CorrespondentFive stars, Hank. I haven't actually been inside, but I'm soaking wet and the awning was the only thing here that worked.