BBNBonkers Broadcasting NetworkTuesday, October 13, 2026Tue, Oct 13Watch live

Transcript of the segment

What BBN said on air. The facts are in the original report: The Guardian.

  1. Gloria VanceQantas grounded a Boeing 787 in Rome after bedbugs were found in the front of economy on the flight from Perth on October ninth.

  2. Gloria VanceWith me is Desmond Haverstock, a management consultant. Mr. Haverstock, what went wrong?

  3. Desmond HaverstockGloria, and this is the four-hundred-dollar part, the plane had insects on it.

  4. Desmond HaverstockThat is the core finding of my Bug Matrix, which I have laminated.

  5. Gloria VanceThe passengers had that finding before you did. They were scratching.

  6. Desmond HaverstockAnd this is the nine-hundred-dollar part, scratching is a leading indicator. Airlines ignore it, and that is where the value is.

  7. Gloria VanceSo what should the airline do with a plane full of bedbugs, in your professional opinion?

  8. Desmond HaverstockTake it out of service. And this is the fourteen-hundred-dollar part: I would also stop flying it.

  9. Gloria VanceThey did that. The aircraft was taken out of operation. Let me ask you again: what did your advice add?

  10. Desmond HaverstockClarity.

  11. Gloria VanceAt four thousand dollars an hour.

  12. Desmond HaverstockAnd this is the twenty-two-hundred-dollar part.

  13. Desmond HaverstockThe Bug Matrix has two boxes, bugs and no bugs, and clients love to be in the second one.

  14. Gloria VanceI have been in embassies with better risk assessments, and they were written on a napkin. Free.

  15. Desmond HaverstockThe napkin is a competitor. I have a slide on napkins.

  16. Gloria VanceMr. Haverstock, thank you. By my watch, this interview ran four minutes, so the invoice goes to the network.

  17. Gloria VanceBrock, is there anything in the forecast that bites?

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